Shipping & Returns

Shipping & Ordering

WHICH FORM OF PAYMENT DO YOU ACCEPT?
I'm Sandra D accepts VISA, MasterCard, and PayPal.
 
HOW LONG BEFORE MY ORDER ARRIVES?
Current order processing takes between 24 and 36 hours depending on seasonal volume and in-stock items. . Orders placed Friday after 10 A.M. will ship out the following Monday.  
 

All orders are shipped via Australia Post.  Standard rates apply.Please contact I'm Sandra D if you have any specific shipping questions on (Mb) 0417836413
DO YOU SHIP TO CANADA, EUROPE, OR OTHER PARTS OF THE WORLD?
I'm Sandra D ships within Australia, Asia and New Zealand. 

We do offer international postage to other countries.

Please email for other parts of the world we can ship to.

 

Returns, Exchanges & Cancellations

RETURN POLICY:
We want to surpass your expectations. We want to deliver the finest formulations and your perfect color match–but we understand it’s a little difficult online.
If you’re not happy with your purchase, you can exchange or return for a full *refund within 30 days of purchase (excluding sample sets and final sale items).
If you received damaged products, we’re sorry! Please contact us within 3 business days for prompt handling.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately, we are not able to refund or credit original shipping fees or return shipping fees on your package.
                                                                               
RETURN INSTRUCTIONS

1.Place the items in their original packaging and ship your return merchandise back to us. Include a copy of the invoice slip that came with your merchandise. If exchanging, make a note on the slip of your new purchase order
2.Send your online return/exchange to (no in-person returns):

I'm Sandra D

8A Glanton St

West Hindmarsh 5007

Adelaide

South Australia

3. For returns, we process refunds within 24 hours but please allow up to 30 days for credit to appear on your next statement as processing times will vary depending on your CC company. For exchanges, please allow 48 hours processing time–new items are shipped out via USPS Priority at no charge.
 
CANCELLATION:
Should you wish to cancel an order, you must do so within 30 minutes of placing your order. If your order has been shipped, it cannot be cancelled.